Refund Policy

Vi Project Management is a subscription-based SaaS product offered on monthly and annual billing cycles. We offer three plans: Free, Pro ($5/user/month or $4/user/month annually), and Business ($10/user/month or $8/user/month annually).

All paid transactions are processed by Paddle.com, which acts as the Merchant of Record. Paddle handles payment processing, invoicing, and refund execution on our behalf. When a refund is approved, Paddle processes the return to your original payment method.

The Free plan has no cost and requires no payment. No refund provisions apply to the Free plan. You may stop using the Free plan at any time without any action required.

Subscription renewals are charged automatically. The 14-day money-back guarantee in Section 3 applies to any charge, including renewals. You can cancel at any time from Account Settings to stop future renewals.

If you cancel an annual plan, access to paid features continues until the end of the paid period. Refund eligibility follows the 14-day money-back guarantee in Section 3.

To request a refund, please contact us:

• Email: support@useviapp.com
• Subject: "Refund Request — [your account email]"
• Include: The email address associated with your Vi account, the date of the charge, and the reason for your request (optional).

We will review your request and respond within 3 business days. Once approved, the refund is processed by Paddle and typically appears on your statement within 5–10 business days, depending on your bank or card issuer.

You may cancel your subscription at any time from Account Settings › Subscription. Cancellation is effective immediately: no further charges will occur, and your access to paid features continues until the end of the current billing period.

After the billing period ends, your account automatically downgrades to the Free plan. Your data is retained and remains accessible on the Free plan within its limits. No data is deleted upon downgrade.

If you also wish to delete your account and all associated data, you can do so from Account Settings after cancelling your subscription.

For payment disputes initiated through your bank or card issuer (chargebacks), Paddle — as Merchant of Record — will be the responding party and may provide transaction evidence during the dispute process.

For billing or refund questions:

• Email: support@useviapp.com
• Entity: Vi Project Management, operated by CevahirSoft
• Address: Istanbul, Turkey